Earlier last month, Yodel announced changes to their service offering.
The changes are in response to the growth in online shopping and will see customers being offered a greater level of flexibility.
The key changes are:
- Yodel will operate a 6-day week – increasing to 7-days in December to reflect the increased parcel volumes around Christmas.
- Premium charges for weekend deliveries will be removed.
- Standard pricing will operate across the UK, including the Scottish highlands and islands.
- Customers will be able to call Yodel’s customer services on a free number.
In addition, Yodel announced it is moving to methods that will keep customers more informed. For example, shoppers will receive SMS and email updates. These updates will include timeslot advice.
Yodel’s CEO Jonathon Smith said: “We’ve reviewed our performance, listened to consumer demand and responded. As the internet shopping market grows so do the demands on our service. With online promotions and peak periods on a weekly and seasonal basis, we are increasingly required to flex, in some cases handling up to eleven times normal parcel volume, and this is a trend that is only set to increase. In order to ensure best customer service while maintaining a scale of flexibility, which no other carrier is currently able to offer, we recognise the need to change the way we work and invest more in the aspects of our business that impact the consumer.”
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