Do you run an online business?
If so, the level of customer service you offer is very important. After all, one of the issues customers need to overcome when they shop online is trust. They are relying on you to send their item in the time that you specify, and if you fail to deliver, your reputation could be tarnished.
In addition, given how quickly information and feedback can spread on social networking sites like Facebook and Twitter, it’s really important you do what you can to get it right.
A courier service can help you do that. Here’s how…
- If you send items via a courier service your parcel will be attached to a unique barcode number. This number can be tracked as your item passes through the delivery network. As such, you will have access to the information that you need to see where your parcel is. This is a huge advantage when dealing with customer enquiries because you are able to properly inform them of the location of their order.
- The electronic tracking will also tell you when an item has been delivered. As such you can keep correct records. You could even proactively contact customers if you spot a problem.
- If your customer needs an item by a certain time, you can access the Timed Delivery network. For an additional fee you can guarantee delivery by 9am, 10am or 12 noon. This service can work well for customers who can’t wait in all day for a delivery to arrive.
They say you are only as good as your last customer. What are you doing to ensure the service you offer is consistently good, and how could a courier help your business?