Cheap Parcel Delivery Collection UK
Call 0844 357 9517 between 10:00am - 4:00pm

Claim Form

We are sorry to hear your item is damaged / lost.
So we can assist you further with your claim with the Carrier, please complete the form below:
  • All items include cover up to £50 for loss and damage at no additional charge (unless stated otherwise)
  • The claims process can take 4–8 weeks
  • All decisions are made at the sole discretion of the carrier
  • All claims must be reported to us within:
    • 7 days from date of dispatch for damage
    • 21 days from date of dispatch in the case of loss

collectmyparcel.com is open for business 24 hours a day, 7 days a week.

To support your claim the Carrier will require the following:

  • Photographs of the Internal packaging
  • Photographs of the External packaging
  • Photographs of the damage
  • Scan of the paperwork left by the Driver at collection
  • Invoice showing the value of the item
  • For lost items, a letter or e-mail from the intended recipient stating the item has not been received

These can then be emailed to claims@collectmyparcel.com
Please get these to us as soon as possible, failure to do so will result in your claim being rejected.