Carrier Claim for Damage | collectmyparcel.com

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Claim For Damage

We are sorry to hear your item is damaged.
So we can assist you further with your claim with the Carrier, please complete the form below:

All items include cover up to £50 for damage at no additional charge (unless stated otherwise)
The claims process can take 4–8 weeks
All decisions are made at the sole discretion of the carrier
All claims MUST be reported to us within 7 days from date of dispatch for damage with all supportive evidence

IMPORTANT - Please check our Terms and Conditions to check that you are covered before you begin the claims process.

collectmyparcel.com is open for business 24 hours a day, 7 days a week.

Email:

Telephone:

CMP No:

Senders Name & address:

Delivery Name & address:

Date Collected:

Date Delivered:

Item description:

Value of Item:

Was it signed for as damaged:

Details of damage:

Is the item repairable?:

eBay item number:

Additional Comments:

To support your claim the Carrier will require the following:

Photographs of the Internal packaging
Photographs of the External packaging
Photographs of the damage
Scan of the paperwork left by the Driver at collection (Not required for City Link bookings)
Invoice showing the value of the item (For example: an eBay item number)
For claims with DHL, Download and return back to us this DHL Damaged Goods Disclaimer Form

These can then be emailed to claims@collectmyparcel.com

Please get these to us as soon as possible, failure to do so will result in your claim being rejected by the carrier.