Cheap Parcel Delivery Collection UK
Call 0844 357 9517 between 10:00am - 4:00pm

Frequently Asked Questions

Here you will find answers to Frequently Asked Questions.

If you can't find the answer here, then Contact Us.
  • How does it work?
  • How do I get a quote?
  • Do I have to book online? Can I place my booking over the telephone?
  • I am having difficulty finding an address?
  • How can I pay?
  • Do I qualify for an account?
  • How do I change my password?
  • Do you offer credit accounts?
  • Can I specify a morning or afternoon collection?
  • Can I leave a note for the driver?
  • What happens if I need to go out, and cannot wait in for collection?
  • Can I drop my parcel at a Depot?
  • I'm not sure of the exact size or weight of my package?
  • Do you have a Unit Conversion Tool?
  • What compensation do I get if my package is not collected on time?
  • Do you have a prohibited items list?
  • It's 4pm and my collection hasn't happened
  • The driver failed to collect my parcel, what now?
  • What happens if there is no-one to receive the parcel when it is being delivered?
  • Do I need to wrap or box my item?
  • Do you have any packaging guidelines?
  • What address details do I need to write on my package?
  • What is a Commercial Invoice?
  • I did not receive my booking confirmation email?
  • Do you collect Pallets?
  • Can I send Documents?
  • Can I send a Suitcase?
  • Do you sell packaging?
  • What about Customs?
  • What do I do if my parcel has been damaged?
  • How do I make a claim?