Here you will find answers to Frequently Asked Questions.
If you can’t find the answer, please try the search box on the right:
If you can’t find the answer, please try the search box on the right:
- How does it work?
- How do I get a quote?
- Do I have to book online? Can I place my booking over the telephone?
- What Courier Services do you offer?
- Do you have a Unit Conversion Tool?
- What about Customs?
- I need to locate a Depot Address or Telephone number?
- Do you have a Telephone number?
- How can I pay?
- Do I need an Account before I book?
- Do you offer Business Accounts?
- Do you offer Credit Accounts?
- Do you have a Prohibited items list?
- Can I send a Suitcase?
- Can I send Documents?
- Do you collect Pallets?
- Can I specify a morning or afternoon collection?
- What address details do I need to write on my package?
- Can I leave a note for the driver?
- What happens if I need to go out, and cannot wait in for collection?
- I’m not sure of the exact size or weight of my package?
- The parcel dimensions are the wrong way around!
- I have entered the wrong address or need to change my booking
- What happens if there is no-one to receive the parcel upon delivery?
- What is a Commercial Invoice?
- I am having difficulty finding an address?
- How do I change my password?
- What compensation do I get if my package is not collected on time?
- It’s 4pm and my collection hasn’t happened
- Can I cancel my order?
- The courier failed to collect my parcel, what now?
- I did not receive my booking confirmation email?
- I don’t know or have lost my CMP number
