Frequently Asked Questions

Do you offer Credit Accounts?

admin — Wed, 28 Sep 2011 16:34:50 +0000

If you send more than 10 packages a day, we may be able to offer you a discounted rate subject to status.

Please Contact Us for more information.

What Courier Services do you offer?

admin — Wed, 28 Sep 2011 16:03:34 +0000

The couriers we work with are City Link, Yodel, DHL, ParcelForce, TNT and Palletways.

Find out more about which courier services we offer.

I don’t know or have lost my CMP number

admin — Wed, 28 Sep 2011 21:25:11 +0000

Once you have placed your booking, you will receive a confirmation email confirming your booking and your unique CMP number.

If you do not know what your CMP number is or have deleted or mislaid your confirmation email please Contact Us informing us of the collection or delivery postcode and we will do our best to help.

Do you collect Pallets?

admin — Wed, 28 Sep 2011 20:48:26 +0000

Yes we do! We can offer services for Quarter, Half and Full pallets via Palletways.

Find out more about our Pallet Delivery & collection services or get a quote

Add our logo to eBay to show your using a trusted carrier

admin — Tue, 04 Oct 2011 09:53:31 +0000

If you have an eBay listing and want to promote our services to show that you use a trusted carrier service; simply add the following image to your advert:

Parcel Delivery – collectmyparcel.com – Cheap Parcel Delivery with Excellent Customer Service. Get an Instant Quote now!

or copy the following HTML code into your ad:

Parcel Delivery – collectmyparcel.com – Cheap Parcel Delivery with Excellent Customer Service. Get an Instant Quote now!

Do I need an Account before I book?

admin — Wed, 28 Sep 2011 16:29:46 +0000

You do not require an account to book on-line but it can save you lots of time and money.

Everyone can open a non-credit account. It is FREE to do and takes no time at all.
With a customer account, when accessing this site from different computers or at any time in the future, you can login to retrieve your information.

Benefits of opening an account with us include:

5% discount on all European & International services
Address Book – Store previously used addresses
24 hour access to your account
Cuts the time to arrange a booking by up to 50%
Print Shipping Documents
Print VAT Invoices / Receipts
View & Manage Tracking Numbers
View Previous Orders
CSV Bulk Upload Tool – Great for sending several parcels at once!

Want to save even more money?

Top-Up with £100 for use on any collectmyparcel.com parcel service and we will credit your Top-Up account with £105. It’s as simple as that!

For more information, read more about our Top-Up Facility

What happens if I need to go out, and cannot wait in for collection?

admin — Wed, 28 Sep 2011 21:02:57 +0000

It is always best to arrange for someone to be at the collection address ready to hand the parcel over to the driver. However, if you need to go out and leave your parcel “behind bins”, you can simply leave a note on the door for the driver. This is at your own risk and at the drivers discretion and they are within their rights to refuse. If a signature is not taken there is nothing proving that the parcel was ever collected should it become lost/damaged in transit & you have to make a claim for it.

Alternatively, if you have booked a Yodel or City Link service, you could drop your parcel off at the depot. Please see “Can I drop my parcel at a Depot?”

Please note – This does NOT apply to the “by Air” services. The driver will need to check the contents of the parcel when collecting

What do I do if my parcel has been damaged?

admin — Wed, 28 Sep 2011 21:31:12 +0000

If the goods are damaged, please sign to accept but note on the delivery note that the goods are damaged.
If you sign for the goods in ‘Good Condition’ you will not be able to process a claim.
If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.
If the packaging is not kept this could invalidate your claim.

How do I change my password?

admin — Wed, 28 Sep 2011 21:19:32 +0000

You can change your password to a different one by logging in and clicking on “My Account” and then “Update Details”. To change your password simply clear the password box and type in a new password. Click “Submit” to save the new password.

If you have forgotten your password and cannot login to your account you can click on “Forgot Password?” on the “Home” or “My Account” page – alternatively use this Forgot Password link

Complaints Procedure

admin — Wed, 30 Nov 2011 15:31:58 +0000

We aim to provide our customers with excellent customer service.

If you have a complaint about the service you have received from us, please Contact us.
Please allow 7 working days for a response to any written correspondence.

PLEASE NOTE – Any feedback aimed at any of our carriers will need to be done directly with the carrier.