If your parcel is being sent within the UK then you can simply handwrite or create your own name and address label for each parcel you are sending.

An address label is provided in your confirmation of booking email, should you want to use it.

If you are wanting to send a parcel overseas then you will require access to a printer.

Yes you do. We operate a parcel collection and delivery service. It is VERY important that all items are well packaged so that they are protected during transit with our carriers.

Every item must be securely packaged to travel in our system. All items must be professionally packaged, preferably in a double walled box with sufficient packaging to protect the contents. Your parcel will be handled many times both by hand, and also by automatic machinery as it travels from depot to depot. The item must be cushioned, protected with suitable outer packaging and the corners protected.

If the item is not correctly packaged the driver may refuse to collect and if the contents are not protected adequately any claim will be invalidated if damage occurs in transit. Please read our Packaging Advice. If your item is Fragile please see: How can I send a fragile parcel?

Please note: Items such as glass will not be covered. Please check the Prohibited Items List and Limited Liability List before placing your booking.

All parcels must have an Address Label.

Please view our Packaging Store

Our apologies for the inconvenience caused. Please understand that collectmyparcel.com is a reseller and it is not our fault and we have no control over this.

Failed collections are very rare but this can sometimes happen when a driver does not manage to find the address, or get delayed and not complete their round due to traffic jams, having to wait around for people at their door or even if their van breaks down. We understand the frustration caused when the carrier fails to pick up the parcel on your chosen collection date.

We do have very few issues with collection, but if the collection does not take place you will need to inform us by using our Rebook tool and entering the CMP reference number so that we are aware and you can arrange a re-collection on the next convenient date for you.

It may also be worth checking that we have the correct collection address, as the carrier will not call if they are having problems locating the address.

A Commercial Invoice is a document used in foreign trade. It is used as a customs declaration form provided by the person or corporation that is exporting an item across international borders.

You can download a Blank Commercial Invoice here

The carrier will either attempt delivery to a neighbour or return the parcel to the delivery depot.
The driver should leave a card explaining where to collect the parcel from or how to re-arrange another delivery.

It is always best to keep an eye on the tracking so that you can see what is happening and where the parcel is.

Please Contact Us as soon as possible so that we can amend your order.

The dimensions are used to calculate the volume of the parcel. It does not matter which order they are in or if they are the wrong way around as they can change depending on which way you stand the parcel up (for example the height would become the width).

The main thing is that the 3 dimensions entered at the time of booking are correct and the weight is accurate.

You need to know this information to use our services. If these details are wrong, you may be charged extra delivery / collection costs plus a £25 administration fee.

It is always best to arrange for someone to be at the collection address ready to hand the parcel over to the driver. However, if you need to go out and leave your parcel “behind bins”, you can simply leave a note on the door for the driver. This is at your own risk and at the drivers discretion and they are within their rights to refuse. If a signature is not taken there is nothing proving that the parcel was ever collected should it become lost/damaged in transit & you have to make a claim for it.

Alternatively, if you have booked a Yodel or City Link service, you could drop your parcel off at the depot. Please see “Can I drop my parcel at a Depot?”

Please note – This does NOT apply to the “by Air” services. The driver will need to check the contents of the parcel when collecting

You can add a note during the booking process. There is a comments field in the step after you have selected the additional cover option. Although the carrier does receive these notes, we cannot guarantee the driver will act upon these instructions.

We would also recommend leaving a note on the door if you are wanting to leave the parcel “behind bins” or in a safe place.

Please see What happens if I need to go out, and cannot wait in for collection