Yes you can! Once you have created an account you will have the option to add your eBay account. Not only will this save you time from having to enter all your orders manually, it will also make shipping a whole lot easier!

Find out more about eBay Integration

You can find our carriers booking cut-off times on the Quote page.

We aim to provide our customers with excellent customer service.

If you have a complaint about the service you have received from us, please Contact us.
Please allow 7 working days for a response to any written correspondence.

PLEASE NOTE – Any feedback aimed at any of our carriers will need to be done directly with the carrier.

If you are sending more than one parcel to and from the same address you can save even more money with our City Link Consignment prices. Our easy to use quote and book system will automatically apply any savings when you request a quote.

If your parcel is being sent within the UK then you can simply handwrite or create your own name and address label for each parcel you are sending.

An address label is provided in your confirmation of booking email, should you want to use it.

If you are wanting to send a parcel overseas then you will require access to a printer.

If you have an eBay listing and want to promote our services to show that you use a trusted carrier service; simply add the following image to your advert:

Parcel Delivery – collectmyparcel.com – Cheap Parcel Delivery with Excellent Customer Service. Get an Instant Quote now!

or copy the following HTML code into your ad:

<p><a href=”http://www.collectmyparcel.com”><img src=”http://www.collectmyparcel.com/images/banner.gif” width=”468″ height=”60″ /><br />
Parcel Delivery</a> – <strong>collectmyparcel.com</strong> – Cheap Parcel Delivery with Excellent Customer Service. Get an Instant Quote now!</p>

Read more about eBay Parcel Delivery

Do you have a phone number? Can I phone you?

collectmyparcel.com is an internet based company. If you would like to talk to someone, you can call us on 0844 357 9517. Alternatively, please use our contact page so that someone can assist you further.

If your query is regarding an order already placed with us, please include your CMP number in all correspondence.
If you do not have a CMP number, please provide a delivery or collection postcode.

If you have a question please check our FAQ first or try the search facility.
If your question has not been answered here, please do let us know so that we can add it.

Yes you do. We operate a parcel collection and delivery service. It is VERY important that all items are well packaged so that they are protected during transit with our carriers.

Every item must be securely packaged to travel in our system. All items must be professionally packaged, preferably in a double walled box with sufficient packaging to protect the contents. Your parcel will be handled many times both by hand, and also by automatic machinery as it travels from depot to depot. The item must be cushioned, protected with suitable outer packaging and the corners protected.

If the item is not correctly packaged the driver may refuse to collect and if the contents are not protected adequately any claim will be invalidated if damage occurs in transit. Please read our Packaging Advice. If your item is Fragile please see: How can I send a fragile parcel?

Please note: Items such as glass will not be covered. Please check the Prohibited Items List and Limited Liability List before placing your booking.

All parcels must have an Address Label.

Please view our Packaging Store

If you send more than 10 packages a day, we may be able to offer you a discounted rate subject to status.

Please Contact Us for more information.

You do not require an account to book on-line but it can save you lots of time and money.

Everyone can open a non-credit account. It is FREE to do and takes no time at all.
With a customer account, when accessing this site from different computers or at any time in the future, you can login to retrieve your information.

Benefits of opening an account with us include:

Want to save even more money?

Top-Up with £100 for use on any collectmyparcel.com parcel service and we will credit your Top-Up account with £105. It’s as simple as that!

For more information, read more about our Top-Up Facility