Once you have placed your booking, you will receive a confirmation email confirming your booking and your unique CMP number.

If you do not know what your CMP number is or have deleted or mislaid your confirmation email please Contact Us informing us of the collection or delivery postcode and we will do our best to help.

Booking confirmations are sent out automatically upon completion of your order.
The main reasons that our customers do not receive the confirmation email can be because the email address was entered incorrectly, or because the email is being held in a spam or junk email folder.
Please Contact Us informing us of the collection and delivery postcodes and we will do our best to help.

Our apologies for the inconvenience caused. Please understand that collectmyparcel.com is a reseller and it is not our fault and we have no control over this.

Failed collections are very rare but this can sometimes happen when a driver does not manage to find the address, or get delayed and not complete their round due to traffic jams, having to wait around for people at their door or even if their van breaks down. We understand the frustration caused when the carrier fails to pick up the parcel on your chosen collection date.

We do have very few issues with collection, but if the collection does not take place you will need to inform us by using our Rebook tool and entering the CMP reference number so that we are aware and you can arrange a re-collection on the next convenient date for you.

It may also be worth checking that we have the correct collection address, as the carrier will not call if they are having problems locating the address.

Absolutely. As long as your parcel has not been collected you can cancel your collection.

If there was a problem with one of our carrier services, please do Contact Us and let us know what went wrong, we are here to help!

Collections are up until 6pm. If after 6pm your parcel hasn’t been collected please Rebook your collection by completing the failed collection form.

None of the major carriers guarantee their collections. If a service is guaranteed for next day delivery, this guarantee will only apply once the package has been collected. Therefore we are unable to provide compensation for failed collections.

You can change your password to a different one by logging in and clicking on “My Account” and then “Update Details”. To change your password simply clear the password box and type in a new password. Click “Submit” to save the new password.

If you have forgotten your password and cannot login to your account you can click on “Forgot Password?” on the “Home” or “My Account” page – alternatively use this Forgot Password link

After entering your postcode, you can always edit the top line of the address.

Should your postcode return no results, please complete a Manual Booking Form and we will contact you to help complete your booking.

Yes we do! You can convert pounds (lb) into kilograms (kg) and inches into centimetres (cm).

Please try our Unit Conversion Tool.

All bookings must now be made online.

Its really easy, just click on Quote and Book. If you get stuck just follow the instructions in “How do I get a quote“.

If you are still having problems please complete our Manual Booking Form and someone will contact you to help complete your booking and take payment.