Carrier Claim for Loss | collectmyparcel.com

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Claim For Loss

We are sorry to hear your item is lost.
So we can assist you further with your claim with the Carrier, please complete the form below:

All items include cover up to £50 for loss at no additional charge (unless stated otherwise)
The claims process can take 4–8 weeks
All decisions are made at the sole discretion of the carrier
All claims MUST be reported to us within 21 days from date of dispatch in the case of loss

IMPORTANT: Please check our Terms and Conditions to check that you are covered before you begin the claims process.

collectmyparcel.com is open for business 24 hours a day, 7 days a week.

Email:

Telephone:

CMP No:

Senders Name & address:

Delivery Name & address:

Date Collected:

Date Delivered:

Value of Item:

A description of parcel and its contents:

eBay item number:

Additional Comments:

To support your claim the Carrier will require the following:

Scan of the paperwork left by the Driver at collection (Not required for City Link bookings)
Invoice showing the value of the item (For example: an eBay item number)
A letter or e-mail from the intended recipient stating the item has not been received
Please Download and return back to us this Non Receipt of Goods Form

These can then be emailed to claims@collectmyparcel.com

Please get these to us as soon as possible, failure to do so will result in your claim being rejected by the carrier.