• Collection from Sender’s Address by Parcelforce
  • Collection between 7.30am-5.30pm
  • Collection Monday-Friday only
  • Collection today in most areas by the cut-off time, but Highlands and other
    remote areas may be booked for the following day
  • Delivery by Parcelforce
  • Delivery between 8.00am-5.30pm
  • Delivery Monday-Friday only
  • No courier service can be guaranteed*
  • We offer up to £50 free insurance for account holders and £25 for non account
    holders or extra cover is available for purchase at the time of ordering; goods must not be on prohibited items list
  • All Terms & Conditions
  • 1-2 automatic delivery attempts (dependent on location – where second reattempt
    will be made, this will be actioned the following working day)
  • Volumetric Surcharge £ 52.50
  • Failed Collection / Waster Journey Surcharge £ 9.50
  • Cancellation Surcharge applies if 24 hours notice is not given £ 9.50
  • Return To Sender £ 10.00
  • Address Change £ 9.50
  • Incomplete or Incorrect Address £ 2.00
  • Parcelforce International – If goods are under-declared then a per kg additional fee will also be included in addition to surcharges previously discussed.
  • (Cancellation Surcharge applies if we have not been given 24hrs notice, not including weekends or Bank Holidays)
  • Should a Booking be cancelled by the customer and a refunded requested a full refund will only be given should a collection attempt by Parcelforce not have been attempted. Otherwise £ 9.50 will be deducted from the original booking charge/fee.