Advice from collectmyparcel.com

COVID-19: Helping you during this difficult time

Here at collectmyparcel.com we understand the current situation is difficult and uncertain for everyone. We are taking the health and well being of our staff, our couriers and our customers very seriously. We are trying our very best to help all our customers continue to send their parcels as safely and securely as possible.

At present our on-line Quote & Book facility, customer services and delivery tracking services are all operating normally. Any delays to services or specific countries are listed below and will be continuously monitored and updated daily.

We are working with all our couriers to ensure disruptions to services – as much as possible – are minimised. Our couriers are also taking all necessary measures to minimise any risks whilst maintaining service levels. This includes, leaving parcels in safe places and avoiding contact with customers on deliveries by taking names rather than getting signatures.

With the current situation making it more difficult to get out and about, we have seen an increase in people choosing to select our collection services .

We will continue to issue regular guidance to our staff in line with the Government’s core messaging of hygiene and hand-washing. Staff are currently being encouraged to work from home and anyone displaying symptoms, however mild, are self-isolating in-line with Government advice.

UK Services updates:

Please be aware that due to changes in the delivery process, most drivers will no longer obtain signatures upon delivery of items. This change has been implemented in order to reduce the spread of COVID-19.

Parcelforce collection services; 48, 24 and large parcels are experiencing collection delays. We have tried to reflect this on our booking system by onot allowing bookings for the same day or next day collection.

International Services updates:

Awaiting update.