To save you time completing the contact form below, most questions have been covered in our Frequently Asked Questions page (FAQs).

What happens if I need to go out, and cannot wait in for collection?

It is always best to arrange for someone to be at the collection address ready to hand the parcel over to the driver. However, if you need to go out and leave your parcel “behind bins”, you can simply leave a note on the door for the driver. This is at your own risk and at the drivers discretion and they are within their rights to refuse. If a signature is not taken there is nothing proving that the parcel was ever collected should it become lost/damaged in transit & you have to make a claim for it.

If you are unable to wait in for a driver to collect, you could book a Collect+ or UPS Access Point service, and drop your parcel off at local store.

Please note – This does NOT apply to International services. The driver will need to check the contents of the parcel when collecting.

Can I specify a morning or afternoon collection?

Unfortunately not. Your parcel will be collected between 8am and 6pm (Monday to Friday) on your chosen collection date, we are unable to give a specific time. Please do not contact us and ask us to chase the driver as we are not in direct contact with them.

Deliveries are Monday to Friday only, with the exception of the Parcelforce Saturday AM delivery service. Parcelforce 24 and UPS services are delivered next working day (this does not include Saturday or Sunday).

If you are unable to wait in for a driver to collect, you could book a Collect+ or UPS Access Point service, and drop your parcel off at local store.

Alternatively, please see What happens if I need to go out, and cannot wait in for collection?

On rare occasions we may contact you to let you know the carrier cannot collect in the time window you have requested, this is usually for remote areas such as Devon & Conrwall, Dumfries & Galloway, and remote areas of the Scottish Highlands & Islands.

Do I need to wrap or box my item?

Yes you do. We operate a parcel collection and delivery service. It is VERY important that all items are well packaged so that they are protected during transit with our carriers.

Every item must be securely packaged to travel in our system. All items must be professionally packaged, preferably in a double walled box with sufficient packaging to protect the contents. Your parcel will be handled many times both by hand, and also by automatic machinery as it travels from depot to depot. The item must be cushioned, protected with suitable outer packaging and the corners protected.

If the item is not correctly packaged the driver may refuse to collect and if the contents are not protected adequately any claim will be invalidated if damage occurs in transit. Please read our Packaging Advice. If your item is Fragile please see: How can I send a fragile parcel?

Please note: Items such as glass will not be covered. Please check the Prohibited Items List and Limited Liability List before placing your booking.

All parcels must have an Address Label.

Please view our Packaging Store.

If you can’t find what you are looking for in our FAQ section, please get in touch, we are here to help.

 

If the carrier has not collected your parcel or you need to re-schedule a pick up you can Rebook a Collection, or Amend your Booking here

You can get a quick response by completing the form below and providing as much information as you can.

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